Friday, December 16, 2011

Being a champion of change – The fight on...

I came across this article at the First Post (http://www.firstpost.com/politics/mr-nilekani-can-you-now-feel-team-anna%e2%80%99s-frustration-151494.html?utm_source=MC_TOP_WIDGE) and my thoughts wandered through this specific issue as well as things we see in corporate life. The First Post article is written in the form of a letter to Nandan Nilekani and is against the background of the parliamentary committee rejecting the UID bill. If you have been following the Indian media in the recent past, there have been many news items which have been floating around saying how different interest groups and people inside the government like Chidambaram and other departments have been trying to find faults with the process of the Aadhar initiative. Come to think of it, here is a man who quit a charming corporate life to take on a job which has never been done before. He is supposed to have had the backing of some of the most powerful people including the PM and the Madam. Inspite of all this support and fanfare, this initiative seems to have got stuck in the age-old issue of bureaucracy and political connivances.  At the same time, as the First Post article points out, Nandan Nilekani was one of the most vocal proponents of this very government ridiculing Anna Hazare for the methodology followed in the fight against corruption. That indeed is a different matter and needs to be seen with respect to the job he is in.

As I see it, either in the example quoted above or in corporate decision making, there are many who come with positive energy wanting to make a change. Or go into areas where none has ventured before. Mostly these are people with a positive thought and with utmost integrity trying to make things work despite numerous failed examples. Let us call this person the “believer”. The typical way it works is as follows – The believer does all the ground work and puts together a proposal after immense efforts. This is presented amongst a group of stake holders, some directly responsible and others with no perceptible or non-perceptible interest in the initiative. Yet while the presentation goes on, it is the latter group which raises the doubts citing some third hand information. Finally it is decided that the believer needs to do some more detailing and then come back with a new proposal. This becomes a circular task and finally the believer gives up saying “Mera Baap ka kya jaata hai”. Has anyone gained? This could be very familiar in the corporate world as well when anyone tries to initiate new things. You can always count on the trusted few to come up with “meaningful” suggestions which in reality gives the believer umpteen opportunities to climb new peaks of difficulties. One of my previous bosses, used to tell me that we should still try to work towards the change even if it is going to be a long haul with many difficulties. What matters is “what is best for the company.”

Coming back to the Nandan story, given his Infosys experience, he will take it as a challenge and put in his best till there comes a time when he will just walk out! To conclude, I find this is a little sad, since in any situation it is the people or the company at large which misses out on the benefits of these initiatives and not to mention the services of the people behind it. But who cares?

8 comments:

  1. I get your point. However I think the people who really want to make a change will hang on till the change is made. Else in a country like india they should not take these up.I am sure Nandan knew his challenges before he ventured in.
    Sanjay

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  2. No one is questioning Nandan Nilekani's integrity. Completely on basis of facts, like limitation of biometrics in achieving the objectives UID is actually meant for and even illegal residents being able to obtain UID cards is a certain cause of worry. The fact that the government never conducted a feasibility study before Nandan was asked to take over the UID project, is the question that will be asked over and over again, given UID project has already cost the exchequer close to three thousand crores. I guess,to make change in the Indian system , one needs to have a lot more than what you call a positive energy and the will to change itself. May be add a little bit of Dravid-esque patience and perseverence to it. :D

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  3. No one is questioning Nandan Nilekani's integrity. Completely on basis of facts, like limitation of biometrics in achieving the objectives UID is actually meant for and even illegal residents being able to obtain UID cards is a certain cause of worry. The fact that the government never conducted a feasibility study before Nandan was asked to take over the UID project, is the question that will be asked over and over again, given UID project has already cost the exchequer close to three thousand crores. I guess,to make change in the Indian system , one needs to have a lot more than what you call a positive energy and the will to change itself. May be add a little bit of Dravid-esque patience and perseverence to it. :D

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  4. Hi Sanjay, Thanks for your inputs...Agree with you...My main focus was on the other side or the detractors, and how they can pull things done...Just the other day Kumble resigned as NCA chairman...(However in this case there was some discussion of conflict of interest etc)

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  5. Thanks Anand...Your views are quite valid...However as you have mentioned in a way, once the decision is taken to do the UID cards, then one should not have ifs and buts...The full energy should go into implementation. The same is the case in a business scenario as well.

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  6. Vijay, thanks for this. The depressing tone made me think in a positive direction. :)

    I feel that in hierarchy-conscious cultures, positive signals from the Top Guy might help. To not only retain motivated "believers", but also to discourage critics beyond a point. To get things done in India, a strong commitment from the No.1 is necessary. Corporatist methods (e.g., decision-making based on informed debates, decision by meeting) appeal to us greatly but are likely to be efficient only in orgs or environments that enjoy a culture of equality.

    What has been your experience/observation in other cultures?

    My comment is not on why the UID project is stuck, though even there, one might find waning commitment from the political leader.

    Ashok
    (ARC)

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  7. Hi Ashok,
    Always good to hear from you. On this you are spot on...for example in China everything comes from the top (bosses/ leaders!), which means that if a decision is made to build a factory for 1000 tonnes, the people below do not debate it. It is just implemented, even though there may be not much market analysis to back it. In the west, where probably there is more equality, discussions lead to decisions and then it is implemented.
    I think in both the forms, implementation is the key word. From wherever the decision flows from, the success depends on implementation. If you talk about Japan, they would take years to discuss and come to a conclusion. But having come to a conclusion, the implementation is right on target...

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  8. China and Japan (like India) are hierarchical, and status-conscious societies, but the outcomes there are different from ours. Your nuanced view suggests that our weakness is not in how we arrive at decisions, but in a lack of will to follow up. Thanks for cutting through the fog!

    Ashok

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